Anonymous
map-marker Watertown, New York

Unprofessional and bad management

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I worked at the Convergys in Watertown, NY. The managemenet was horrible and the Team Leaders need a lot of work. Very rude management and unprofessional. Team Leads would not help the agents if they had question they would make someone on floor support to help and take sup calls. I was told I could move up in the company after 6 months of working there - i was there for almost 2 years. I left and have never been so relieved. I would NOT recommend anyone working at Convergys.
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Reason of review:
Work Experience or Job Application
Gustabo Ske

Very pleased

It was a great experience and the automated system was very easy to follow - I didn't get caught in a phone loop.
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Relly C Lpn

GLOBE BROADBAND CSR NAMED LEN

This is the story. I called last sunday, at about 10:00 to follow up the status of my dispute regarding the installation fee of my broadband which i was not informed during the application and installation. She put my call ON MUTE and after 20 min i decided to say HELLO because she never get back to me. After saying hello for 5 or 6 times, thats the only time she answered back. I asked her why she put me on mute, because what i know as a former call center agent, she supposed to put me ON HOLD, and even get back to call from time to time to inform the customer that she needs more time to process the request. She argued with me and i decided to ask for a supervisor. She put me ON HOLD for 25 minutes and then i heard 2 rings and put ON HOLD again for 25 minutes and then refresh the aux and put ON HOLD again for another 20 min., and after that SHE DROP THE CALL. So unacceptable behavior of your agent. With this, i would like to get feedback on what happened with my complaint. Hoping for an immediate response. Thank you. Relly Cruz (signed) 0915464****
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Reason of review:
Poor customer service
Naresh k Cqo

Very bad

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Your one of the employee the nahe employee is Mr Vikas of Convergys is having a very bad manner to talk with the coustmer my mobile no is this - 971147****
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Reason of review:
Poor customer service
Anonymous

Inconsistency and Unprofessionallism

I currently work for the location in Columbus, GA. This site takes calls for DirecTV. Training was okay. Transition was horrible. The "coaches" assigned to help transitioning agents screamed commands like they were drill sergeants. I complained about one in particular and she was quickly replaced and put back on the phones. I say inconsistency because in the short 7 months I've been employed I've had 6 supervisors! During the latest shift bid, I got a fixed schedule working 10:30 am - 7:00 pm with Thursdays and Sundays off; but it became "subject to change" when calls started picking up on Sundays, then my off days changed to Tuesdays and Wednesdays. Also, insteading of informing the agents about any recent policy changes, the supervisors start vehemently inforcing the new policies causing agents a great deal of stress. The facility is disgusting. Since working there I've been out sick with the pink eye, an ear infection and walking pneumonia. The carpeted floors are extremely dirty, the walls are nasty, the bathrooms are poorly cleaned and trashcans are always overflowing. The atmosphere is extremely unprofessional with music playing loudly turning what is supposed to be a call center into a nightclub, with agents and supervisors dancing around and twerking making it impossible to hear the customer on the call. This place is ideal for anyone fresh out of high school, but not ideal for a career.
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Anonymous

Hacking

I believe Convergys was hired by a local government that I used to work for to *** into an employee pc and also *** into phone. I noticed that when running the Power Point the screen was being shared with 125 people and only 12 to 15 employees.

When I attempted to bring this attention to the trainer she took off the screen. There was several thing wrong and I noticed it but when you brought to the attention. The trainer made lite of it. Yes can work for Convergys but your personal pc is your pc and no one has the right to *** into your pc or phone.

They don't allow you to take screen shot yet there have 125 users doing a adobe connection. Not telling who this people are.

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1 comment
Guest

It's true anything you connect to convergys or you pc to their flash drive or software including personal phones they will spy on they have an entire department dedicated to it at least our trainers made us aware in training not to even switch on WiFi on your phone even if you don't connect or actually use it if your device simply scans and shows it in list of networks they will spy on you your texts posts downloads ect

Anonymous

No sales experience, no hire

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I applied for this job for a part time position, not needing full time since I already have a full time job. I have worked in customer service for over 10 years, just no sales experience, met all other requirements of this job but was still turned down. From the latest reviews it doesn't look like the greatest company to work for anyways so it's a win win for both of us lol.
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Anonymous

LIES

I applied @ convergys for a work @ home Job in November of 2016. it took them 3 months to contact me back. then they said there was nothing available whilst still posting new jobs on their website. they have this weird thing of your computer being no more than 6 years old to which they pull the bios info from your computer which can be faked. they then waited until my computer reached the 6 year bios date before contacting me and telling me they would not move forward with my application in may of 2017. They purposely waited 6 months to tell me they wouldn't hire me. this company sux balls
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Reason of review:
Poor customer service
Anonymous

Convergys - What Happened?

My experience is somewhat similar; I had program responsibility for managing an entire call site for a Federal Govt agency for 2.5 years, was a front-line supervisor in a said call site for 3 years and eventually became a Division Chief within that agency that had that call site as one of its operating programs. Having retired after 38 honorable years of service with the federal govt., I applied at Convergys for one of their customer service agent at home positions in Michigan.

Received congratulations about successfully completing the first step (application and submission of resume'). Was notified of next step which was to complete their equipment compatibility assessment, which I completed and passed. I was then notified (again via email) about an interview (via computer); completed the on-line interview on 04/0; received an email advising of successful transmission of the interview. Then I received an email on the morning of 04/03 advising, "We have received your application for the position of Work At Home - Customer Service Rep.

After careful consideration, we regret to inform you that you have not been selected for this position." No indication as to why rejected, no feedback what so ever, nor any way to find out why rejected (only seeking full-time not part-time, salary expectation too high, etc.) nothing at all nor any way to find out. Went on-line and saw that the position for which I had applied for Michigan, part time and full time, had been changed to full-time only. Was that the reason?

I don't know. Qualification wise, I more than sufficiently "met the bill." But I'll never know what happened.

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Reason of review:
No reason as to why rejected
Anonymous
map-marker Omaha, Nebraska

Convergy's Regret is all you will get

Convergy's is a very unreliable place to work, they say they support you and they do not they do not care about you. People can go into HR lie on you .

Like they did me and i was fired. Security sucks and One lies all the time. You can not socialize with Janitorial. You are told that if they do not work for Convergys you can not talk to them .

That place is a joke so if i was you watch your...Back. You will eventually lose your Job . Don't expect it to be clean. All though for the most part the Employees are Very Nice.

In reality they did me a favor by firing me . I know longe have to deal with There *** policys

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Pros:
  • Employees
Cons:
  • Way the do thing they are wrong
Reason of review:
Personal
Anonymous
map-marker North Port, Florida

Convergys Application Process For Job Advertising Review from North Port, Florida

How can a company advertise that they are hiring and need help on their website for work at home customer service representatives and make you go through all of that filling out application, taking questionnaires and then sending you emails like you may have the job and present themselves like they are interested in you, then some rude sounding man calls you by phone and asks you a few questions about your work history and your work availability then you never hear back from them, you then login to their website to see your application status as rejected? For what?

I was available to work anytime and have good work history and references but it is no explanation! They claim to be an equal opportunity employer yeah right they need to be investigated because they are far from being one because they don't even give people a chance!

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Reason of review:
Bad quality
Anonymous
map-marker Berlin, Berlin

Absolutely unacceptable!!!!!!! WARNING !

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Hi there,

the fact that I was left waiting for ages I already forgave them, bc I thought they were super busy during the interviewing process, but yeah it was not cool to have been called in to a personal interview starving ;) If this had been in the States people would have apologized and offered some pizza, but not in Europe!!!!

However, I was super excited to get a job offer in sales at Convergys in Berlin, Germany. I did not get my contract straight away, but I was told they'd get in touch with me the week after and I could start June 6, which was already a bummer bc I was expecting to start May 30 with the training. Anyways, I waited and waited and cleared my entire schedule so I could be available to sign the contract. I really wanted to do this job! I love traveling and it still is a job I would love to do.

Nobody got in touch with me and yeah we live in a century in which you can use email!!! Nothing. The recruiter followed up again and today I got an email from the recruiter (obviously not from them) saying I could come in again to a second interview and that they tried to reach me multiple times - what a *** lie! I don't have any messages on my phone and absolutely NO email either. How can you let people down like that? How can you mess with a reputation that does not only affect Convergys, but also people who trust them with their projects??? UNBELIEVABLE!

I seriously don't want to work for a company that is THAT unorganized and unstructured and does not value a person at all. Sorry I don't need that....

Watch out folks, but the office in Berlin is super dodgy!

Aloha,

A.

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Pros:
  • Nice office
Cons:
  • Entire treatment
  • Unprofessionality
  • Unreliability
Reason of review:
Poor customer service
1 comment
Guest

Warning! This company has rating of UNACCEPTABLE

Anonymous
map-marker Fort Lauderdale, Florida

Yo

Do not like this place .. it has its benefits like the fact that its very clean , alot of festivities for the employees.

One company who seem to care about their workers . Down fall are the expectations .. almost impossible to really meet , wayyyyyy too many systems has to be used under a certain amount of time . Incentives ?

oh forget about those . Supervisors rather gather around and talk about drama then to listen you .

Always want us to escalate a call if we are on it for too long but only three sups on the floor and calls are always being escalated because of the ridiculous call times and then now we would have the customer waiting all day running up our hold time and then sometimes the sups dont even get to the call so the customers are calling back still messing up our numbers .. Expectations are crazy hated this place .

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Preferred solution: Let the company propose a solution

Dot Vbc
map-marker Baguio, Cordillera Administrative Region

Convergys

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I was a previous employee of Convergys, and I my experience there was "TERRIBLE". I didn't even receive my pay.

I had to go to their head office, but the issue is still not resolved. I am just so upset cause they actually teach you to set proper expectations, but they themselves don't even do what they teach us. I wouldn't recommend that company to anyone who's desperate looking for a job. I already spoke to different HR's from Convergys, but they just kept on giving me runarounds.

When I tried to contact their hotline for help.

Agents would place me back on ***. I should know, I was an agent too.

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Loss:
$269
Cons:
  • Management
  • Unreliability
  • Treatment

Preferred solution: Full refund

Anonymous
map-marker South Jordan, Utah

Short Review on May&nbs-04:00;16,&nbs-04:00;2016

Dont work for them they do discaminate people they will fire you if cant past the test and they are rude about it
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Reason of review:
Bad quality